AI-Driven End-to-End Hiring Manager Experience Case Study
Leverage AI and design to provide prospective clients with a highly satisfying way to research the quality of candidates (AI-Matched and Recruiter-Assessed) and proceed with a hiring request in their channel of choice.
Two primary opportunities:
AI-driven search.
AI-Powered Candidate Exploration
Instantly preview AI-matched, recruiter-assessed candidates through a curated, visual experience.
Profile cards highlight key details—role, skills, education, and experience—helping hiring managers make faster, more informed decisions.
Customer choice.
Flexible Hiring Experience
Lead and off-ramp journeys offer multiple paths for hiring managers—connect directly with a recruiter for hands-on support, use the self-service marketplace to manage candidates and schedule interviews, or choose a hybrid approach for a personalized, flexible experience.
Primary OKRs
Objective: Launch an AI-powered candidate discovery experience to streamline hiring and improve client decision-making.
Key Results:
Conduct 100+ user interviews to inform strategy and design
Perform Competitive Review
Validate experience with clients and prospects
Increase lead generation by 20%
Achieve 50% user satisfaction with new experience
Launch on-time with stakeholder alignment and full QA
Increase account creation using agentic UX by 30%
Increase ‘Hiring Manager Marketplace’ awareness and usage
Increase click-through rates (CTR) by 20%
Increase customer engagement & brand awareness
Design Process Highlights
Met OKRs and Delivered Against Key KPIs
Increased leads by 27%
Increased account creation by 80%
Boosted user satisfaction of AI experience by 80%